1. Information we collect
We collect information you provide directly, such as your name, email, phone number, city or area, service interest, and any additional details shared through forms or communication. For home services, address information may be required. Device details may be collected for mobile compatibility checks. We also collect technical data such as browser type, IP address, and usage information to support security and improve performance. Only relevant and necessary data is gathered.
2. How we use personal data
Personal data is processed to deliver services, answer inquiries, activate accounts, arrange installations, and manage billing. Data is also used to send service updates, provide technical support, and improve the user experience. Optional uses, such as marketing updates, are only performed with your explicit consent. At all times, processing is limited to specific and lawful purposes.
3. Legal basis for processing
We process personal data based on several legal grounds. These include performance of a contract when you register for a plan, compliance with legal obligations such as billing and taxation, consent for optional preferences, and legitimate interests such as maintaining security and service quality. When processing is based on consent, you may withdraw it at any time without affecting the provision of core services.
4. Data sharing and transfers
We do not sell or trade personal data. Data may be shared with trusted service providers who support billing, installation, payment processing, or customer support. All third parties are bound by confidentiality and data protection obligations. If information is transferred outside India, safeguards are applied to maintain protection in accordance with GDPR principles and local laws.
5. Data retention
Personal information is kept only for as long as it is required for the purposes described in this Policy. Contact and service request data are retained while inquiries remain active. Billing and contractual information is stored for the period required by financial regulations. Once data is no longer needed, it is deleted or anonymized. Retention periods are reviewed regularly for compliance.
6. Data security
We use organizational, administrative, and technical measures to safeguard personal data against unauthorized access, misuse, or loss. These include encryption, secure storage, access restrictions, and regular staff training. Security practices are reviewed and updated to align with industry standards. While no system can guarantee complete protection, our measures are designed to minimize risks and ensure timely response to potential issues.
7. Your rights
You may request access to your data, corrections of inaccuracies, or deletion when appropriate. You may also request restrictions on processing, portability of information you provided, or updates to marketing preferences. These rights can be exercised without affecting access to essential services, except where certain data is required for contract performance or legal obligations. Requests will be handled in a timely and transparent manner.
8. Contact information
If you have questions regarding this Privacy Policy or wish to exercise your rights, please contact us:
Address: Room No. 4, Building No. 3, Shree Ganesh Apartment, Naleshwar Nagar, Achole Road, near Bank of Baroda, Nalasopara East, Maharashtra 401209, India
Phone: +91 81470 21470
Email: [email protected]