1. Introduction and scope
These Terms apply to all visitors of the SwiftConnect website as well as customers who register, subscribe, or use our services. They cover mobile plans, home Wi-Fi, TV packages, and related support. By using our services, you confirm that you accept these Terms in full. If you do not agree, you should not proceed with registration or service activation. We encourage all users to read this document carefully before making any decision regarding service selection.
2. Eligibility and account registration
To access certain services, you may be required to create an account or provide identification details. You agree to provide accurate, complete, and up-to-date information at the time of registration. Where applicable, verification processes such as address checks or age requirements may apply. You are responsible for keeping your login credentials secure and must not share them with others. If you suspect unauthorized use of your account, you should contact us immediately so we can guide you through protective measures.
3. Description and availability of services
SwiftConnect offers mobile and internet plans, home Wi-Fi, and TV packages that are subject to network availability, technical limitations, and device compatibility. Service coverage may vary depending on your location, the type of plan, and environmental factors. Information on our website is kept current to provide users with accurate descriptions of services, including setup steps and estimated activation times. We may update or change certain features as networks expand or technology develops, and such updates will be reflected on the relevant service pages.
4. Acceptable and responsible use
By using our services, you agree to do so in a lawful and reasonable manner. You must not engage in activities that may disrupt network integrity, compromise security, or interfere with other users. Use of services is subject to fair and responsible usage consistent with the plan you select. In cases of misuse, we may contact you to resolve the issue or, where necessary, temporarily restrict access until the matter is corrected. Guidance will always be provided to help you understand and avoid practices that could negatively affect performance or availability.
5. Billing, charges, and payments
Fees for services, billing cycles, and applicable taxes are presented clearly before you confirm a plan. You will have the opportunity to review charges before making a payment. Bills or receipts are provided electronically for your records. Payments must be made through approved methods, and failure to complete a payment may result in temporary suspension of the service until details are updated. We may adjust fees periodically and will provide notice of such changes in advance, giving you the option to continue or make changes to your plan.
6. Equipment and installation
For home services, equipment such as routers or set-top boxes may be provided. Instructions for setup, care, and usage are supplied at the time of installation. You are expected to take reasonable care of any equipment while it is in your possession. If relocation of the service is required, you must contact us to follow the correct process. Installation timelines and outcomes may vary depending on your address and technical readiness, but we always provide guidance to help you prepare for setup.
7. Changes and updates to these Terms
We may revise these Terms and Conditions from time to time in order to reflect changes in our services, improvements in technology, or updates in law. The latest version will always be displayed on our website with the effective date clearly marked. Continued use of the services after such updates means that you acknowledge and accept the revised Terms. If any section of the updated Terms is unclear, you are encouraged to contact us for clarification before continuing with service use.
8. Contact information
If you have questions about these Terms and Conditions, or if you need further clarification about any part of this document, please contact us directly. We are available to provide information, guidance, and explanations regarding your account or service.
Address: Room No. 4, Building No. 3, Shree Ganesh Apartment, Naleshwar Nagar, Achole Road, near Bank of Baroda, Nalasopara East, Maharashtra 401209, India
Phone: +91 81470 21470
Email: [email protected]